"Seen from close to the top,
management is the ethos of the higher circle: concentrate power, but enlarge
your staff. Down the line, make them feel a part of what you are a part.
Set up a school for managers and manage what managers learn; open a channel
of two-way communication: commands go down, information comes up. Keep
a firm grip but don't boss them, boss their experience; don't let them
learn what you don't tell them. Between decision and execution, between
command and obedience, let there be reflex. Be calm, judicious, rational;
groom your personality and control your appearance; make business a profession.
Develop yourself. Write a memo; hold a conference with men like you. And
in all this be yourself and be human: nod gravely to the girls in the office;
say hello to the men; and always listen carefully to the ones above. .
." (White Collar: The American Middle Classes, 1951,