"Twenty years ago, H. Dubreuil,
a foreign observer of U.S. industry, could write that Taylor's 'insufficiency'
shows up when he comes to approach 'the inner forces contained in the worker's
soul. . . ' That is no longer true. The new (social) scientific management
begins precisely where Taylor left off or was incomplete; students of 'human
relations in industry' have studied not lighting and clean toilets, but
social cliques and good morale. For in so far as human factors are involved
in efficient and untroubled production, the managerial demiurge must bring
them under control. So, in factory and in office, the world to be managed
increasingly includes the social setting, the human affairs, and the personality
of man as worker" (White Collar: The American Middle Classes,
1951, p. 233).