"The morale projected by the
'human relations' experts is the morale of men who are alienated but who
have conformed to managed or conventional expectations of 'morale.'
Assuming that the existing framework of industry is unalterable and that
the aims of the managers are the aims of everyone, the experts of 'human
relations' do not examine the authoritarian structure of modern industry
and the role of the worker in it. They define the problem of morale
in very limited terms, and by their techniques seek to reveal to their
managerial clients how they can improve employee morale within the existing
framework of power. Their endeavor is manipulation. They would
allow the employee to 'blow off steam' without changing the structure within
which he is to live out his working life. . . .In a word, the human relations
experts have extended the general tendency for modern society to be rationalized
in an intelligent way and in the service of a managerial elite" (The
Sociological Imagination, 1959, pp. 94-95).